Pilcher Insurance Agency ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (pilcherinsurance.com) or contact us about insurance products and services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
Information We Collect
We may collect information about you in a variety of ways, including:
- Personal identifiers — name, email address, phone number, and mailing address when you submit a quote request or contact form.
- Insurance-related information — property addresses, vehicle information, business type, and coverage needs you share with us in order to obtain quotes.
- Usage data — IP address, browser type, pages visited, and time spent on our site, collected automatically via server logs and analytics tools.
- Communications — records of email or phone correspondence with our agency.
We do not collect Social Security numbers, driver's license numbers, or financial account information through this website. Such information, if needed for a policy application, is collected directly through secure carrier systems.
How We Use Your Information
We use the information we collect to:
- Respond to quote requests and provide insurance recommendations
- Communicate with you about your coverage, policy changes, or renewals
- Improve our website and tailor content to your interests
- Comply with California Department of Insurance regulations and legal obligations
- Send periodic emails or informational updates (you may opt out at any time)
We will never sell your personal information to third parties for their own marketing purposes.
Sharing Your Information
As an independent insurance agency, we share information necessary to obtain quotes and bind coverage on your behalf. This may include:
- Insurance carriers — to obtain quotes, issue policies, and service your account. Each carrier has its own privacy practices.
- Service providers — vendors who assist us with website hosting, email delivery, or analytics, bound by confidentiality agreements.
- Legal requirements — when required by law, court order, or regulatory authority, including the California Department of Insurance.
We do not sell, trade, or rent your personal information to unrelated third parties.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may include:
- Functional cookies — required for basic site operation (e.g., form submissions)
- Analytics cookies — we may use Google Analytics to understand how visitors use our site. Google's data practices are governed by Google's Privacy Policy.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some site features may not function properly without cookies.
Security
We implement reasonable technical and administrative safeguards to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at shantel@pilcherinsurance.com.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:
- Know — request disclosure of the categories and specific pieces of personal information we have collected about you
- Delete — request deletion of personal information we have collected, subject to certain exceptions
- Opt out of sale — we do not sell personal information, so this right does not apply in the traditional sense
- Non-discrimination — we will not discriminate against you for exercising your privacy rights
To submit a California privacy rights request, contact us at (916) 660-1670 or shantel@pilcherinsurance.com. We will respond within 45 days of receiving your request.
Note: The CCPA/CPRA contains an exemption for personal information collected, processed, or disclosed pursuant to the California Insurance Code. Information collected for insurance purposes is governed by those regulations.
Third-Party Links
Our website may contain links to insurance carrier websites and other third-party sites. These sites have their own privacy policies, and we have no responsibility or liability for their content or activities. We encourage you to review the privacy policy of every site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Pilcher Insurance Agency
Taylor Road, Loomis, CA 95650
Phone: (916) 660-1670
Email: shantel@pilcherinsurance.com
CA License #0C36861